Information Technology in the Service Economy:: Challenges and Possibilities for the 21st CenturyMichael Barrett, Elizabeth Davidson, Catherine Middleton, Janice DeGross Springer Science & Business Media, 2008 M07 17 - 388 pages This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled “Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. ” The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here. |
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Contents
Conceptualizing and Theorizing about | 11 |
Exploring the Influence of SocioEmotional Factors on Knowledge | 27 |
ComplianceasaService in Information Technology Manufacturing | 42 |
Service System Innovation | 61 |
The Case of Ivy University | 81 |
The Influence of Subgroup Dynamics on Knowledge Coordination | 102 |
Sensegiving in the Service Economy | 117 |
ITEnabled Services in Industry Settings | 127 |
ITEnabled Change in Public Services | 213 |
Municipalities as Service Providers in | 228 |
The Case Study of Venezuela | 249 |
A Multivocal and Multilevel Institutionalist Perspective to Analyze | 271 |
Outsourcing and Globalization of IT Services | 281 |
Client | 301 |
Mind the Gap Understanding Knowledge in Global Software Teams | 320 |
Contradictory | 341 |
Transforming Work Practices in a Complex Environment | 142 |
Virtuality and NonVirtuality in Remote Stock Trading | 159 |
Bazaar by Design Managing Interfirm Exchanges in an Open Source | 173 |
An Early Exploration | 189 |
Redefining Health Care in the Light of Technology | 357 |
The Tripartite Domains | 367 |
A Case Study Approach to Examining Service Information Requirements | 382 |
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Common terms and phrases
action activities Actor-Network Theory Administration analysis arboreal Barrett behavior broadband call center citing this chapter client communication complex compliance Computer concept context coordination CSCs culture customers DeGross Developing Countries discussion e-government eHealth electronic emerging employees exchange faultlines firms focus format when citing framework global Globalco implementation implications India industry Information Technology infrastructure initiatives institutional interactions involved issues Journal of Information Judge Business School knowledge management Lancaster University legitimacy MIS Quarterly municipal municipal broadband NPfIT nurses offshoring open source software organizational outsourcing paper participants patient perspective practices public sector public service real estate relationship RFID rhizomatic rhizome role sensegiving sensemaking Service Economy service innovation service providers service system sharing shyness social software development specific strategies structure theory traders trust University University College Cork users vendors virtual teams Walsham