Information Technology in the Service Economy:: Challenges and Possibilities for the 21st Century

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Michael Barrett, Elizabeth Davidson, Catherine Middleton, Janice DeGross
Springer Science & Business Media, 2008 M07 17 - 388 pages
This book represents the compilation of papers presented at the IFIP Working Group 8. 2 conference entitled “Information Technology in the Service Economy: Challenges st and Possibilities for the 21 Century. ” The conference took place at Ryerson University, Toronto, Canada, on August 10 13, 2008. Par ticipation in the conference spanned the continents from Asia to Europe with paper submissions global in focus as well. Conference submissions included complete d research papers and research in progress reports. Papers submitted to the conference went through a double blind review process in which the program co chairs, an associate editor, and reviewers provided assessments and recommendations. The editor ial efforts of the associate editors and reviewers in this process were outstanding. To foster high quality research publications in this field of study, authors of accepted pape rs were then invited to revise and resubmit their work. Through this rigorous review and revision process, 12 completed research papers and 11 research in progress reports were accepted for presentation and publica tion. Paper workshop sessions were also esta blished to provide authors of emergent work an opportunity to receive feedback fromthe IF IP 8. 2 community. Abstracts of these new projects are included in this volume. Four panels were presented at the conference to provide discussion forums for the varied aspect s of IT, service, and globalization. Panel abstracts are also included here.

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Contents

Conceptualizing and Theorizing about
11
Exploring the Influence of SocioEmotional Factors on Knowledge
27
ComplianceasaService in Information Technology Manufacturing
42
Service System Innovation
61
The Case of Ivy University
81
The Influence of Subgroup Dynamics on Knowledge Coordination
102
Sensegiving in the Service Economy
117
ITEnabled Services in Industry Settings
127
ITEnabled Change in Public Services
213
Municipalities as Service Providers in
228
The Case Study of Venezuela
249
A Multivocal and Multilevel Institutionalist Perspective to Analyze
271
Outsourcing and Globalization of IT Services
281
Client
301
Mind the Gap Understanding Knowledge in Global Software Teams
320
Contradictory
341

Transforming Work Practices in a Complex Environment
142
Virtuality and NonVirtuality in Remote Stock Trading
159
Bazaar by Design Managing Interfirm Exchanges in an Open Source
173
An Early Exploration
189
Redefining Health Care in the Light of Technology
357
The Tripartite Domains
367
A Case Study Approach to Examining Service Information Requirements
382
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