Risk, Complexity and ICTOle Hanseth, Claudio Ciborra Edward Elgar Publishing, 2007 M01 1 - 217 pages Explores the challenges regarding risks and risk management related to the growing complexity of ICT solutions. This book draws upon theories of risk society and reflexive modernization, and uses various case studies to demonstrate efforts aimed at contro |
Contents
| 1 | |
PART I Theory | 21 |
a critical review | 23 |
3 Information technology contingency and risk | 46 |
4 Complexity and risk | 75 |
PART II Cases | 95 |
the case of an integrated information system in a global company | 97 |
6 Reflexive integration in the development and implementation of an Electronic Patient Record system | 118 |
7 From risk management to organized irresponsibility? Risks and risk management in the mobile telecom sector | 136 |
8 The duality of risk and the evolution of danger in global ICT integration | 154 |
9 When is an Intranet? The topsyturvy unfolding of a webbased information system | 183 |
| 211 | |
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Actor-Network Theory Alpha applications audit bank Beck Billex billing system CC:Mail Ciborra Claudio Ciborra complex systems Complexity Science components consequence consultants contingencies created database decision DocuLive documents dynamics email infrastructure email service email system email technicians email users emerged environment EPR system example factors Financial Markets focus FP Tech fragmentation functional GCWB Giddens global grid technologies GSIS Hanseth High Reliability Organizations hospitals ICT solutions impact implementation increased information infrastructure information systems Information Technology initial interactions Intranet issues Kallinikos knowledge London email Luhmann ment Monteiro Normal Accidents Norway operations organization organizational overall patient record PD World Perrow platforms practices problems ProjectBilling Reflexive Modernization requirements Rikshospitalet risk management Risk Society Roche server Shareweb side-effects social standard strategy structure technical Telco theory tion unintended University Press unpredictable
Popular passages
Page 6 - If complexity is often rooted in patterns of interaction among agents, then we might expect systems to exhibit increasingly complex dynamics when changes occur that intensify interaction among their elements. This, of course, is exactly what the Information Revolution is doing: reducing the barriers to interaction among processes that were previously isolated from each other in time or space. Information can be understood as a mediator of interaction. Decreasing the costs of its propagation and storage...