How to Write and Present Technical Information

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Cambridge University Press, 1999 M02 18 - 224 pages
How to Write and Present Technical Information provides readers with concise, easy-to-use guidelines for communicating about technology in professional environments. Communication is a vitally important function of every high-tech professional, and one that is often neglected in training. Many professionals are uncomfortable with the communication tasks they face every day in the workplace. These tasks include such diverse activities as writing reports, technical manuals, articles and papers; designing visual material; organising meetings and preparing speeches. The book shows how to save time by preparing for these activities, and how to tap into individual talents more effectively. Dr Sides' book is clear, easy-to-read and easy to put into practice. Furthermore, the advice has been tested by the author on courses he has held for General Electric, Digital Equipment Corporation and MIT, among others. This edition is fully updated to cover internet and multimedia applications, and publicity material and advertising copy.

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Contents

Who We Are and What We Do
3
How to Define HighQuality Documentation
8
How to Define Your Audience
13
Getting Started
23
How to Get Organized
25
How to Get Information with Interviews
34
How to Explain Your Subject
38
How to Use Graphics with Reports and Papers
48
How to Write Analysis Reports
113
How to Write Product Descriptions
119
How to Write and Design for Electronic Media
125
How to Use the Internet as a Writing Tool
127
How to Design and Write for Multimedia Applications
130
How to Design and Write for the World Wide Web
138
How to Write and Manage Associated Communications
143
How to Write Public Relations Documents
145

How to Use Writing Tools
59
How to Write a Paper or Report
65
How to Organize a Paper
67
How to Write the Discussion or Body of an Article
71
How to Write the Exit
77
How to Write the Lead
80
How to Write Specific Documents
85
How to Write Memos
87
How to Write Specifications
91
How to Write Procedures
98
How to Write Proposals
104
How to Write Marketing and Advertising Documents
153
Finishing Your Work
159
How to Avoid Common Writing Problems
161
How to Edit and Revise Your Work
173
Presentations and Meetings
181
How to Make Professional Presentations
183
How to Use Visuals with Presentations
194
How to Run Effective Meetings
200
Index
205
Copyright

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