QUESTION 11:

If you could get fire and automobile insurance from either a private insurance company or the government, which would you prefer?

**16

*The percentages for those 18-60 years of age and over were the findings

in the 1967 survey on automobile insurance by I.I.I., "Automobile

QUESTION 10:

In the last two years have you or any members of your immediate family: complaint about automobile insurance for one or more of the following re Please indicate which items apply to you or your family?

Have had complaints

begget

complant

MARKET PROBLEMS

increasing!

Your company cancelled your automobile insurance policy

Your company refused to renew your automobile insurance
policy

Your company reduced your limits of automobile insurance
coverage

A company refused to accept your automobile insurance
application

Your agent placed your automobile insurance with a
company you did not like

Your agent placed you in the assigned risk class for
automobile insurance

CLAIMS PROBLEMS

Your automobile insurance company failed to settle your
claim satisfactorily

Another driver's company against which you had a claim
failed to settle it satisfactorily

LOSS OF SAFE DRIVER DISCOUNT

Your company cancelled your safe driver discount because
you had an accident

AGENCY SERVICE

OTHER

Your agent failed to give you service on your automobile
insurance when you asked for it

Other complaints

None of these complaints

NOTE:

Figures add to more than 14% in .
16% in 1967 and 17% in 1969 bec.
of multiple responses.

EXCERPT

Province of British Columbia

Royal Commission

on

Automobile Insurance

Report of the Commissioners

July 30, 1968

VOLUME I

Introduction
Chapters 1 to 12

Pages 1 to 406

DDRESS ALL CORRESPONDENCE TO THE SECRETARY
HE HON. MA. JUSTICE R. A. 9. WOOTTON, CHAIRMAN
DR. P. A. LUSZTIG, COMMISSIONER

C. E. S. WALLS. ESO.. COMMISSIONER

ROYAL COMMISSION

ON AUTOMOBILE INSURANCE

FIFTH FLOOR. WEILER BUILDING

609 BROUGHTON STREET. VICTORIA. B.C.

LETTER OF TRANSMITTAL

July 30, 1968

TO:

His Honour the Lieutenant-Governor of British Columbia.

May it please Your Honour:

Pursuant to the powers contained in the Public Inquiries Act, chapter 315 of the Revised Statutes of British Columbia, 1960, and by Order in Council 239, approved on the 25th day of January, A.D. 1966, the undersigned were appointed under The Great Seal as Commissioners to inquire into and report upon those certain matters set out in the said Order in Council.

The duties assigned to us have been completed, and we now submit our Report for Your Honour's consideration.

We have the honour to be,

Sir,

Your obedient, servants

B. WOOTTON, Chairman

Tekee has

P. A. LUSZTIG, Member

C. E. S. WALLS, Member