Quality: A Critical Introduction, Third EditionRoutledge, 2010 M04 15 - 352 pages The 3rd edition of this top-selling text continues to provide a complete knowledge platform for all those wishing to study the development of the theory and practice of quality management. Building upon previous editions’ unique critical perspective on quality, this edition is enhanced by the inclusion of the latest contemporary developments in quality thinking, including Integrated Management Systems, Lean Manufacturing and SMART thinking, as well as updated, real-world examples in applying quality methods. In addition, existing understanding of the environmental impact of the quality movement will be extended into a broader understanding of environmental, financial, regulatory and behavioral sustainability. The book also addresses the issues of Corporate Governance and Corporate Social Responsibility which are now informing the decision making and behavior of managers. Key features include:
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Contents
List of Figures xiii | |
Kaoru | |
PART ONE Introducing Quality 1 | |
User Guide1 | |
1 | |
Soft | |
A Strategic Decision? 17 | |
Barriers to Quality 26 | |
Organizations as Systems164 | |
2 | |
Organizational Cybernetics 171 | |
3 | |
Soft Systems Thinking 183 | |
Critical Systems Thinking 188 | |
19 | |
What Drives BPR? 205 | |
Contingency Theory 157 | |
4 | |
2 | |
PART TWO | |
Taiichi Ohno 130 | |
programme | |
3 | |
W Edwards | |
User Guide 53 5 Philip B Crosby55 EdwardsDeming 67 | |
1 | |
Applying | |
3 | |
Kaoru Ishikawa 94 | |
4 | |
Joseph | |
techniques | |
John | |
Genichi Taguchi 146 | |
PART THREE | |
2 | |
The Learning Organization 211 | |
User Guide235 22 244 24 Second Intervention 266 | |
3 | |
Systemic Quality Management 221 | |
skillsbased quality managementsystem 225 | |
6 | |
PART FOUR | |
A Problem of Quality? 237 | |
23 | |
9 | |
Final Intervention 291 | |
Afterword 311 | |
References 318 | |