Bibliography Brizius, Jack A. and Michael D. Campbell. Getting Results: A Guide for Epstein, Paul D. Using Performance Measurement in Local Government: A Evaluating a Performance Measurement System-A Guide for the Congress and Federal Agencies (GAO/FGMSD-80-57, May 12, 1980). Hatry, Harry, et al. A Manual: Monitoring the Outcomes of Economic How Effective Are Your Community Services?: Procedures for Measuring Their Quality, International City Management Association. Washington, D.C.: 1992. Jackson, Peter and Bob Palmer. First Steps in Measuring Performance in the Public Sector: A Management Guide. Public Finance Foundation with Price Waterhouse. London: 1989. Measuring Performance and Allocating Resources. Organization for Service Efforts and Accomplishment Reporting: Its Time Has Come, An Overview. Governmental Accounting Standards Board. Norwalk, Conn: 1990. Ordering Information The first copy of each GAO report is free. Additional copies are $2 each. Orders should be sent to the following address, accompanied by a check or money order made out to the Superintendent of Documents, when necessary. Orders for 100 or more copies to be mailed to a single address are discounted 25 percent. U.S. General Accounting Office P.O. Box 6015 Gaithersburg, MD 20877 Orders may also be placed by calling (202) 275-6241. United States General Accounting Office Washington, D.C. 20548 Official Business Penalty for Private Use $300 First-Class Mail Postage & Fees Paid GAO Permit No. G100 Mr. Chairman, thank you for inviting me to testify before the Committee this morning. - - This effort of yours to improve and expand measurement of agency performance both programmatic and financial is yet another example of the Committee's leadership in improving Federal management. It is also an effort that OMB is seriously pursuing generally and in implementation of the Chief Financial Officers Act of 1990 (CFOs Act). It is among our highest management priorities. And As President Bush noted in April, in a speech to the Federalist Society in Philadelphia, "businesses are launching reforms that are geared to quality. Then by measuring performance, they improve performance." They do indeed. measurement of performance can increase both quality and performance in Government as well. It can also teach us what works and what doesn't work. Just ask the Naval Air Systems Command and the Ogden, Utah, Internal Revenue Service Center, that have won the Presidential Award for Quality. You asked that I focus my testimony on three areas: 1. OMB's current performance measurement efforts. 2. Potential benefits and difficulties to be expected from more extensive use of performance measurement. |