Trust in Risk Management: Uncertainty and Scepticism in the Public MindMichael Siegrist, Timothy C. Earle, Heinz Gutscher Earthscan, 2010 - 294 pages Trust is an important factor in risk management, affecting judgements of risk and benefit, technology acceptance and other forms of cooperation. In this book the world's leading risk researchers explore all aspects of trust as it relates to risk management and communication. The authors draw on a wide variety of disciplinary approaches and empirical case studies on topics such as mobile phone technology, well-known food accidents and crises, wetland management, smallpox vaccination, cooperative risk management of US forests and the disposal of the Brent Spar oil drilling platform. The book integrates diverse research traditions and provides new insights into the phenomenon of trust, including the factors that lead to the establishment and erosion of trust. Insightful analyses are provided for researchers and students of environmental and social science and professionals engaged in risk management and communication in both public and private sectors. |
Contents
Chapter 1 Trust Risk Perception and the TCC Model of Cooperation | 1 |
Managing Risk and Building Trust through Belonging | 51 |
Implications for Management | 73 |
People as Intuitive Detection Theorists | 95 |
Towards a Conceptual Model of Critical Trust | 117 |
Implications for the Interface of Risk Assessment and Risk Management | 143 |
Chapter 7 Rebuilding Consumer Trust in the Context of a Food Crisis | 159 |
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Common terms and phrases
ability approach argued associated attitudes attributes authors behaviour beliefs Chapter communication competence conceptual concerns confidence consistent consumer context cooperation crisis criteria Cvetkovich decisions dimensions discussion distinction distrust Earle effects environmental et al evaluations evidence example expected experience factors given hazards human important increased indicate individual influence institutions interaction issues Journal judged judgements knowledge less mean measures moral negative noted objective officials organizations participants particular perceived performance person planning positive presented Press process feedback question ratings reason relation relationship relative reported response response bias Review Risk Analysis risk management risk perception role route safety Science shared shows Siegrist significant similarity Slovic smallpox social identity Social Psychology social trust sources specific studies suggest theory tion trust trust and confidence uncertainty understanding University vaccine values variables York