Trust in Risk Management: Uncertainty and Scepticism in the Public Mind

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Michael Siegrist, Timothy C. Earle, Heinz Gutscher
Earthscan, 2010 - 294 pages
Trust is an important factor in risk management, affecting judgements of risk and benefit, technology acceptance and other forms of cooperation. In this book the world's leading risk researchers explore all aspects of trust as it relates to risk management and communication. The authors draw on a wide variety of disciplinary approaches and empirical case studies on topics such as mobile phone technology, well-known food accidents and crises, wetland management, smallpox vaccination, cooperative risk management of US forests and the disposal of the Brent Spar oil drilling platform. The book integrates diverse research traditions and provides new insights into the phenomenon of trust, including the factors that lead to the establishment and erosion of trust. Insightful analyses are provided for researchers and students of environmental and social science and professionals engaged in risk management and communication in both public and private sectors.

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Contents

Chapter 1 Trust Risk Perception and the TCC Model of Cooperation
1
Managing Risk and Building Trust through Belonging
51
Implications for Management
73
People as Intuitive Detection Theorists
95
Towards a Conceptual Model of Critical Trust
117
Implications for the Interface of Risk Assessment and Risk Management
143
Chapter 7 Rebuilding Consumer Trust in the Context of a Food Crisis
159
Chapter 8 Trust and Risk in Smallpox Vaccination
173
Chapter 9 The What How and When of Social Reliance and Cooperative Risk Management
187
Toward Understanding Sources of Local Officials Trust in Wetlands Management
211
Cues and Process Feedback
241
Three Case Studies
267
Index
287
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