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HHS Lacks Accountability and Control Over
Its Resources

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accounting systems operated by HHS' operating divisions do not effectively account for and control the resources entrusted to the Department. We found the following:

HHS' operating divisions lack effective accountability for and control over billions of dollars in appropriation fund balances.

Advances to grant recipients are not being properly accounted for.
Collection of audit disallowances (costs claimed by contractors or grant-
ees that were later disallowed through the audit process because they
did not meet requirements contained in government contracting regula-
tions or grant agreements) are not aggressively pursued.

SSA's accounting for receivables due from benefit overpayments is
inadequate.

The Department cannot accurately account for hundreds of millions of
dollars in property.

The Department must have effective systems of accounting and internal control with which to monitor these funds and ensure that assets of the federal government are adequately safeguarded. Appendix II contains a detailed discussion of the internal control and accounting systems problems we found at the HHS operating divisions, and these matters are highlighted below.

The Department's operating divisions lack effective accountability and internal control over billions of dollars in appropriation fund balances. We found unexpended fund balance differences of over $3 billion between their accounting records and the financial reports submitted to Treasury. The operating divisions did not know why these large differences existed because they had not periodically reconciled them. Consequently, they did not know the amount of funds they had available in various accounts. Likewise, the operating divisions did not reconcile large differences between the unobligated funds reported in their records and the reports forwarded to Treasury and, therefore, were not providing adequate fund control.

For example, as of September 30, 1986, the last fiscal year for which data was available at the time of our review, we found that the Health Resources and Services Administration's general ledger unexpended fund balance was $3.1 billion more than the amount shown on the Year

"The term "unexpended funds" generally refers to the obligated but not disbursed portion of an appropriation. In this context, the term also includes the unobligated portion of the appropriation.

HHS Lacks Accountability and Control Over
Its Resources

End Closing Statement (TFS Form 2108) submitted to Treasury. (See page 50 for an explanation of the Year-End Closing Statement.) The differences were not reconciled. This problem has existed since the current accounting system was implemented approximately 10 years ago. In addition, the Office of the Secretary's general ledger showed an unobligated fund balance of about $111 million for the Human Development Services appropriations, whereas about $18 million was reported as unobligated on the Year-End Closing Statement.

Federal agencies are required to reconcile their unexpended fund balances with the amounts reported by Treasury to determine the correct amounts; HHS' operating divisions, however, did not adhere to this requirement. Instead, they reported back to Treasury the unexpended fund balances shown on the Year-End Closing Statements from Treasury. Therefore, to compensate for unexpended fund balance differences and to make their financial reports-Report on Financial Position (TFS Form 220) and Year-End Closing Statement—agree with Treasury's unexpended fund balances, the operating divisions made unsupported adjustments to accounts receivable, accounts payable, and advance amounts on these reports. For example, the Health Resources and Services Administration arbitrarily increased advances by $600 million in one appropriation and increased accounts payable by $200 million and $400 million, respectively, in two other appropriations on the Report on Financial Position and the Year-End Closing Statement in order for its unexpended fund balance to agree with that of Treasury.

The operating divisions stated that they did not reconcile their fund balance differences for a variety of reasons. For example, the Acting Director of the Division of Accounting in the Office of the Secretary told us that reconciliations were not performed because they did not have sufficient staff. On the other hand, the Director of Fiscal Services at the Health Resources and Services Administration advised us that they lacked a monitoring system to ensure that this function was performed.

Failure to reconcile differences and to identify the causes of these differences promotes the making of unsupported adjustments so that agency and Treasury records are forced into balance. This in turn leads to inadequate accountability for and control over appropriated funds and a distortion of financial data on obligations, receivables, restoration and withdrawals reported to Treasury.

The problems we noted have plagued the Department for many years. In our report entitled Improvements Needed in Recording and Reporting

HHS Lacks Accountability and Control Over
Its Resources

Grant Are Not

Accounted for

Appropriation Data at Fiscal Year End (FGMSD-76-63, February 17, 1977), we identified $190 million in differences between the Health Services Administration's10 unexpended appropriation fund balance and Treasury's records, and we noted that these differences had not been reconciled. In addition, we noted that there was not adequate fund control, with millions of dollars of unsupported adjustments made to the accounting records so that they would balance with Treasury's records.

The Department also lacked adequate accountability over advances to grant recipients. Although the advance balances in the operating divisions' general ledger systems and the Payment Management System— HHS' grant payment system—should agree, our analysis showed that they were substantially different. Consequently, program managers did not have accurate data to effectively monitor the billions of dollars in cash advances made to grant recipients annually.

For example, the Health Resources and Services Administration's gen-
eral ledger advance balance for one appropriation was $62 million less
than that in the Payment Management System. In addition, the Office of
the Secretary's general ledger showed a negative advance balance of
$2 million for one appropriation, whereas the amount in the Payment
Management System was $34 million. Operating division officials were
unable to explain the cause of these differences because, again, periodic
reconciliations between the two systems were not performed.

f Audit
es Not
y Pursued

The Office of the Secretary is not aggressively pursuing the collection of about $31 million in audit disallowances. Our review disclosed that its collection efforts were hampered by (1) inadequate documentation of the audit disallowance, (2) delays in recording the accounts receivable, and (3) the lack of written procedures for collecting audit disallowances. As a result, millions of dollars owed to the government may no longer be collectible.

September 30, 1986, information—the most recent information available at the time of our review-showed that the Office of the Secretary accounting system contained 82 audit disallowance accounts. These audit disallowances totaled about $31 million and accounted for about 51 percent of the Office of the Secretary's total receivables. The Office

10 The Health Services Administration is now a part of the Health Resources and Services

HHS Lacks Accountability and Control Over
Its Resources

of the Secretary was only able to locate the case files for 73 audit disallowances valued at $26 million. The nine missing case files had a value of $5 million.

We reviewed the 73 case files and found that collection action on these receivables consisted primarily of sending the debtor three letters requesting repayment. Collection efforts generally ceased after the letters were issued. Part of the difficulty in collecting these amounts stemmed from the lack of written debt collection procedures describing the actions to be followed in these cases. Office of the Secretary officials stated that an attempt was made in 1984 to write the procedures, but the person assigned this responsibility was reassigned to another job.

The Department's problems in accounting for and collecting audit disal-
lowances are long-standing. In our report, Federal Agencies Negligent In
Collecting Debts Arising From Audits (AFMD-82-32, January 22, 1982),
we found that federal agencies, one of which was HHS, did not
(1) promptly account for audit disallowances or (2) aggressively pursue
the collection of millions of dollars in audit disallowances.

In commenting on our report, the Department recognized the need to
improve collection of audit disallowances and has taken corrective
actions, including (1) the assignment of a systems accountant to the task
of analyzing the problem and devising a corrective action plan, (2) the
reorganization of operational activities into three operating divisions in
a new Office of Financial Operations, and (3) the recruitment and selec-
tion of an experienced office director. The Office of the Secretary is also
seeking a senior-level debt manager to oversee and direct these
activities.

A's Subsidiary Accounts ceivable Systems Are adequate

Over the years, the HHS Inspector General has identified serious system weaknesses in SSA's subsidiary accounts receivable systems, which accounted for more than $2.3 billion in benefit overpayments as of September 30, 1986. The weaknesses identified included (1) discrepancies between the collections recorded in SSA's Recovery of Overpayment, Accounting, and Reporting System and that reported by the SSA program service centers, and (2) weak procedural controls over the Old-Age and Survivors Insurance program and Disability Insurance program overpayments. As a result, SSA did not promptly account for and collect over $200 million in benefit overpayments owed the government. (See appendix II for a detailed explanation of these overpayments.)

HHS Lacks Accountability and Control Over
Its Resources

equate Control Over perty

We followed up on the status of the accounting system weaknesses iden-
tified by the HHS Inspector General and found that the problems had not
been corrected as of October 1987. Consequently, financial data
recorded in SSA's subsidiary systems and passed on to SSA's general
ledger system continued to be inaccurate and unreliable. Hundreds of
millions of dollars in benefit overpayments also remained uncollected.
The Social Security Administration's problems in improving the accu-
racy of its accounts receivable subsidiary records have been com-
pounded by its inability to effectively implement the National Debt
Management System. This project began in March 1981 in order to
develop a single cohesive system to control and account for all debts
owed to SSA by the public. The project director informed us that SSA had
spent approximately $6 million as of June 30, 1987, to complete this
effort, but problems had prevented the timely implementation of the
system. According to SSA's Management Plan for Debt Management,
dated April 1988, delays in implementing the National Debt Management
System could be attributed to software deficiencies. For example, a vali-
dation of the system against functional requirements identified over
1,350 differences (including some programmer errors). The system vali-
dation occurred from July 1986 through June 1987.

In commenting upon our draft report, HHS stated that a redrafted plan to
implement the National Debt Management System had been developed
and coordinated with the HHS Office of the Inspector General and sub-
mitted to the Commissioner for her approval. HHS believes that imple-
mentation of this plan should resolve the problems SSA has experienced
in this area.

The Department did not operate accurate and reliable accounting sys-
tems for controlling property. As a result, HHS lacked adequate account-
ability and internal control over hundreds of millions of dollars in
property, increasing the risk of loss or improper use, and did not know
the total dollar value of property it owned.

For example, we noted that the balance in the Health Resources and Ser-
vices Administration's general ledger property account exceeded the
amount shown in its property records by over $400 million as of Sep-
tember 30, 1986. Of this amount, approximately $231 million related to
the Indian Health Service. According to Health Resources and Services
Administration officials, property transactions such as dispositions

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