Are Financial Management Problems at the Department of Defense Impacting Army Reserve Pay: Hearing Before the Subcommittee on Government Efficiency and Financial Management of the Committee on Government Reform, House of Representatives, One Hundred Eighth Congress, Second Session, July 20, 2004

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Page 3 - ... [The prepared statement of Hon. Todd Russell Platts follows:] COMMITTEE ON GOVERNMENT REFORM SUBCOMMITTEE ON GOVERNMENT MANAGEMENT, FINANCE AND ACCOUNTABILITY...
Page 20 - Defense's (DOD) ability to provide a most basic service to these personnel, many of whom were risking their lives in combat. In addition, resulting inaccurate, late...
Page 28 - ... and procedures, and (3) poor customer service. The lack of sufficient numbers of well-trained, competent military pay professionals can undermine the effectiveness of even a world-class integrated pay and personnel system. A sufficient number of well-trained military pay staff is particularly crucial given the extensive, cumbersome, and labor-intensive process requirements that have evolved to support active duty pay to Army Guard soldiers. GAO's Standards for Internal Control in the Federal...
Page 9 - Once again, I thank the witnesses for joining us today, and look forward to their testimony on this important topic.
Page 18 - With respect to human capital at our case study units, we found weaknesses, including (1) insufficient resources allocated to pay processing, (2) inadequate training related to existing policies and procedures, and (3) poor customer service.
Page 91 - ... concludes my formal remarks and I await your questions. [The prepared statement of Mr. Gregory follows:] STATEMENT BY MR. ERNEST GREGORY ACTING ASSISTANT SECRETARY OF THE ARMY FINANCIAL MANAGEMENT & COMPTROLLER Chairman Davis, distinguished Members of the Committee, my name is Ernie Gregory. I serve as the Acting Assistant Secretary of the Army for Financial Management and Comptroller. I am the person accountable for the military pay mission at Department of the Army Headquarters. The execution...
Page 22 - ... number of payment errors we found were caused, at least in part, by design weaknesses in the extensive, complex set of processes and procedures relied on to provide active duty pays, allowances, and related tax benefits to mobilized Army Reserve soldiers. Complex, cumbersome processes, developed in piecemeal fashion over a number of years, provide numerous opportunities for control breakdowns. We identified issues with the procedures in place for both determining eligibility and processing related...
Page 22 - Pay Process, Human Capital, and Systems Deficiencies Deficiencies in three key areas — process, human capital, and...
Page 2 - A quorum being present this hearing, the Subcommittee on Government Efficiency and Financial Management will come to order.

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