Manager Redefined: The Competitive Advantage in the Middle of Your OrganizationJohn Wiley & Sons, 2010 M10 7 - 336 pages In this book the author explains that managers must build human capital and engender employee engagement by managing them almost not at all, by attending instead to the factors and circumstances that make them successful. In other words, managers must play their role from offstage and out of the limelight. Based on a survey of over 16,000 employees, the author presents Towers-Watson' management performance model: Executing tasks, Building relationships and performance capability, and Energizing change. Additionally, managers must create an atmosphere of authenticity and trust. |
Contents
Do Managers Matter? | 3 |
Why Managers Have a Tough Job | 25 |
A New Model of Manager Performance | 39 |
Constructing the Manager Role | 71 |
5 | 105 |
6 | 143 |
7 | 177 |
8 | 199 |
9 | 229 |
Fitting the Pieces Together | 257 |
Notes | 281 |
The Authors | 313 |
Other editions - View all
Manager Redefined: How Your Top Performers Manage Work Thomas O. Davenport,Stephen D. Harding Limited preview - 2010 |
Common terms and phrases
ability achieve actions advantage approach assessment authenticity become behavior believe better build career challenging Chapter coaching communication competencies competitive connection consider consistently contribution cost create deal defined deliver direct effective efforts elements emotional employee engagement employees engagement ensure environment example executives expect experience factors feel focus forms function give goals human capital important improve increase individual influence investment Journal knowledge leaders leadership learning less levels look manager performance manager’s managers means motivation operating opportunities organization organizational percent performance planning positive production Psychology recognition reference relationship resilience responsibility reward role shows skills social Source spans specific strategy structure success suggest supervisors survey tasks technical things tion trust understand unit
Bibliographic information
| Title | Manager Redefined: The Competitive Advantage in the Middle of Your Organization |
| Authors | Thomas O. Davenport, Stephen D. Harding |
| Edition | illustrated |
| Publisher | John Wiley & Sons, 2010 |
| ISBN | 0470884967, 9780470884966 |
| Length | 336 pages |
| Export Citation | BiBTeX EndNote RefMan |