The Outsourcing Process: Strategies for Evaluation and Management

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Cambridge University Press, 2005 M06 23
Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.

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Contents

III
7
V
7
VI
8
VII
10
VIII
12
IX
18
X
21
XI
23
LXXXVI
163
LXXXVII
165
XC
167
XCI
170
XCII
171
XCIII
173
XCIV
177
XCV
179

XII
26
XIII
30
XIV
33
XV
35
XVI
40
XIX
44
XX
51
XXI
52
XXII
54
XXIV
57
XXV
63
XXVIII
68
XXIX
70
XXX
71
XXXI
75
XXXII
83
XXXIII
86
XXXV
90
XXXVII
92
XXXVIII
93
XL
94
XLI
95
XLII
97
XLIII
98
XLV
100
XLVII
101
XLVIII
103
L
104
LI
106
LII
107
LIII
108
LIV
109
LV
110
LVI
111
LVII
113
LVIII
115
LX
116
LXI
120
LXIII
122
LXIV
127
LXV
132
LXVI
133
LXVII
135
LXVIII
136
LXX
139
LXXI
141
LXXIII
143
LXXIV
146
LXXVI
148
LXXVII
149
LXXVIII
150
LXXIX
151
LXXX
152
LXXXI
153
LXXXII
156
LXXXIII
157
LXXXV
159
XCVI
180
XCVII
183
XCIX
184
CI
190
CII
192
CIII
193
CV
196
CVI
198
CVII
199
CVIII
200
CIX
206
CX
207
CXI
212
CXII
218
CXIV
219
CXV
221
CXVI
223
CXVII
226
CXVIII
231
CXX
232
CXXI
236
CXXII
241
CXXIV
245
CXXVI
246
CXXVII
248
CXXVIII
250
CXXIX
251
CXXXI
257
CXXXIII
259
CXXXIV
260
CXXXV
261
CXXXVII
264
CXXXVIII
266
CXXXIX
267
CXL
269
CXLI
272
CXLII
276
CXLV
277
CXLVI
279
CXLVIII
281
CXLIX
282
CL
283
CLI
284
CLII
287
CLIII
288
CLIV
289
CLV
291
CLVI
297
CLVII
298
CLVIII
304
CLIX
305
CLX
306
CLXI
308
CLXII
311
CLXV
316
CLXVI
321
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Page 7 - The contributors would like to thank the many people who have helped in the development of each chapter.

About the author (2005)

RONAN MCIVOR is a Senior Lecturer at the University of Ulster.

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