Timeliness and Quality in the VA Department of Veterans' Benefits: Hearing Before the Subcommittee on Compensation, Pension, and Insurance of the Committee on Veterans' Affairs, House of Representatives, One-hundredth Congress, First Session, May 7, 1987U.S. Government Printing Office, 1987 - 164 pages |
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Common terms and phrases
ABRAMS action ADDLESTONE Adjudication Division adjudication officer agency American Legion AMVETS APPLEGATE areas BILIRAKIS Board of Veterans Bob McEwen BOB MORAN budget Central Office review Chairman claimants claims processing COMMITTEE ON VETERANS Compensation and Pension concern CONGRESS THE LIBRARY COURTNEY Department of Veterans Director disability DOROLEK Douglas Applegate due process employees end products EVANS going hearing identified individual issue IVERS Lane Evans LEAVECK LIBRARY OF CONGRE LIBRARY OF CONGRESS McEwEN NARS National Service Officers O'DELL PENSION AND INSURANCE Pension Service percent personnel power of attorney problems procedures Puerto Rico quality levels quality of claims quality review reduced regional office request response SCHULTZ service organizations staff statement station Statistical Quality Control SUBCOMMITTEE ON COMPENSATION subpena testimony Thank timeliness and quality tion VA's VACO validated VARO Veterans Administration Veterans Appeals Veterans Benefits Veterans of America Vietnam Veterans VOGEL WEISBERG WILSON workload
Popular passages
Page 114 - Mr. Chairman, and Members of the Committee, thank you for the invitation to appear before you today.
Page 25 - I would like to thank the Chairman and the Members of the Subcommittee for the opportunity to appear before them today in support of HR 394.
Page 85 - I would like to thank the members of this Subcommittee for the opportunity to express my support for the bill proposed by Mr.
Page 10 - To the best of my knowledge and to the best of my ability I have answered your question about that.
Page 23 - Mr. Chairman and Members of the Subcommittee: We appreciate this opportunity to comment on...
Page 113 - March 15, 1977. 1 would also request that my response to the subcommittee's report be included in this record. I would now be happy to answer any questions that the subcommittee would like to direct.
Page 122 - We have additional initiatives underway in the timeliness area. We are in the process of automating the exchange of data between the regional offices and the medical centers, reducing the time expended in transmitting information and examination reports '. between VA installations. We are also refining the computer programs that process computer data matches and legislative rate increases in order to reduce the number of cases that need to be processed manually. Finally, we have initiated a far-reaching...
Page 112 - ... control but definitely needs improvement, for we are not just speaking of statistics. Of concern are people's lives. For the severely disabled veteran with no income, four to seven months can seem like an eternity. No one, especially veterans , should have to face such a severe economic hardship.
Page 13 - And the inadequacy and over-reliance on pattern letters and the impersonal nature of computer-generated correspondence promotes frustration and confusion among many VA claimants.
Page 110 - Office now has would certainly create a very severe situation in tens of timeliness of appeals , original claims , pension, education, etc." Indianapolis , Indiana "Any further reductions of personnel in the Adjudication Division would result in longer processing times, more errors due to increased individual work loads, and overall poorer service to the veterans.