The Service Consultant: Principles of Service Management and Ownership

Front Cover
Cengage Learning, 2013 M04 19 - 352 pages
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
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About the author (2013)

Ron Garner, Ph.D. is an Associate Professor of Automotive Technology in the Division of Transportation Technology at the Pennsylvania College of Technology an affiliate of The Pennsylvania State University. Dr. C. William Garner, Ph.D is an Associate Professor of Education Administration at Rutgers University.

Bibliographic information

TitleThe Service Consultant: Principles of Service Management and Ownership
AuthorsRonald A Garner, C. William Garner
Edition2, illustrated, revised
PublisherCengage Learning, 2013
ISBN1133612350, 9781133612353
Length352 pages
  
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