BENEFICIAL OR CRITICAL? THE HEIGHTENED

NEED FOR TELEWORK OPPORTUNITIES IN THE

POST-9/11 WORLDER

ARY OF CONGRESS

TEX 10.2005

TRANSFER

HEARING

BEFORE THE

COMMITTEE ON

GOVERNMENT REFORM

HOUSE OF REPRESENTATIVES

ONE HUNDRED EIGHTH CONGRESS

SECOND SESSION

JULY 8, 2004

Serial No. 108-210

Printed for the use of the Committee on Government Reform

Available via the World Wide Web: http://www.gpo.gov/congress/house
http://www.house.gov/reform

96-411 PDF

U.S. GOVERNMENT PRINTING OFFICE

WASHINGTON: 2004

For sale by the Superintendent of Documents, U.S. Government Printing Office
Internet: bookstore.gpo.gov Phone: toll free (866) 512–1800; DC area (202) 512-1800

COMMITTEE ON GOVERNMENT REFORM

TOM DAVIS, Virginia, Chairman

MELISSA WOJCIAK, Staff Director

DAVID MARIN, Deputy Staff Director/Communications Director
ROB BORDEN, Parliamentarian
TERESA AUSTIN, Chief Clerk

PHIL BARNETT, Minority Chief of Staff/Chief Counsel

LL

KF 27

.G6

2004u

Copy 1

CONTENTS

..........

Hearing held on July 8, 2004

Statement of:

Gardiner, Pamela J., Acting Inspector General for Tax Administration,

Department of the Treasury; Scott J. Cameron, Deputy Assistant Sec-

retary, Performance, Accountability, and Human Resources, Depart-

ment of the Interior; and J. Christopher Mihm, Director, Strategic

Issues, General Accounting Office

Kane, James A., president and chief executive officer, Software Productiv-

ity Consortium; Steve DuMont, vice president, Internet Business Solu-

tions Group, Cisco Systems, Inc.; Eric Richert, vice president, Iwork

Solutions Group, Sun Microsystems; and Carol Goldberg, former

telework program manager, Fairfax County, VA, government

Perry, Stephen, Administrator, General Services Administration; and Kay
Coles James, Director, Office of Personnel Management

Letters, statements, etc., submitted for the record by:

...................

Cameron, Scott J., Deputy Assistant Secretary, Performance, Accountabil-
ity, and Human Resources, Department of the Interior, prepared state-
ment of

Cummings, Hon. Elijah E., a Representative in Congress from the State

of Maryland, prepared statement of

Page

1

43

66

17

51

134

Davis, Chairman Tom, a Representative in Congress from the State of

Virginia, prepared statement of

4

Davis, Hon. Danny K., a Representative in Congress from the State

of Illinois, prepared statement of

15

DuMont, Steve, vice president, Internet Business Solutions Group, Cisco
Systems, Inc., prepared statement of

Gardiner, Pamela J., Acting Inspector General for Tax Administration,
Department of the Treasury, prepared statement of

Goldberg, Carol, former telework program manager, Fairfax County, VA,

government, prepared statement of

James, Kay Coles, Director, Office of Personnel Management, prepared

statement of...

96

45

119

27

Kane, James A., president and chief executive officer, Software Productiv-
ity Consortium, prepared statement of

68

Kucinich, Hon. Dennis J., a Representative in Congress from the State

of Ohio, prepared statement of

138

Mihm, J. Christopher, Director, Strategic Issues, General Accounting Of-

fice, prepared statement of

Perry, Stephen, Administrator, General Services Administration, pre-

pared statement of

Richert, Eric, vice president, Iwork Solutions Group, Sun Microsystems,

prepared statement of

108

Waxman, Hon. Henry A., a Representative in Congress from the State

of California, prepared statement of

8

Wolf, Hon. Frank, a Representative in Congress from the State of Vir-

ginia, prepared statement of

11

BENEFICIAL OR CRITICAL? THE HEIGHTENED NEED FOR TELEWORK OPPORTUNITIES IN THE POST-9/11 WORLD

THURSDAY, JULY 8, 2004

HOUSE OF REPRESENTATIVES,

COMMITTEE ON GOVERNMENT REFORM,

Washington, DC.

The committee met, pursuant to notice, at 10:27 a.m., in room 2154, Rayburn House Office Building, Hon. Tom Davis (chairman of the committee) presiding.

Present: Representatives Tom Davis of Virginia, Schrock, Blackburn, Waxman, Maloney, Cummings, Kucinich, Davis of Illinois, Tierney, Watson, Van Hollen, Ruppersberger, and Norton. Also present: Representative Wolf.

Staff present: David Marin, deputy staff director and communications director; Keith Ausbrook, chief counsel; Jim Moore, counsel; Robert Borden, counsel and parliamentarian; Drew Crockett, deputy director of communications; Jaime Hjort, Michael Layman, and Victoria Proctor, professional staff members; Teresa Austin, chief clerk; Sarah Dorsie, deputy clerk; Allyson Blandford, office manager; Corinne Zaccagnini, chief information officer; Phil Barnett, minority staff director; Kristin Amerling, minority deputy chief counsel; Christopher Lu, minority deputy chief counsel; Tania Shand, minority professional staff mmember; Earley Green, minority chief clerk; and Jean Gosa, minority assistant clerk.

Chairman TOM DAVIS. The committee will come to order.

Good morning, and I want to welcome everybody to today's oversight hearing on the Status of Telework Programs and Policies in the Federal Government. We are here to determine why many Federal supervisors have been slow to implement telework across all levels of the Government work force. For years now, many of us have recognized that telework offers significant benefits to managers, employees, and society. More recently, and perhaps more importantly, we now realize that telework needs to be an essential component of any continuity of operations plan. Something we once considered advantageous and beneficial has evolved into a cornerstone of emergency preparedness.

The innovations of the information age, laptop computers, broadband Internet service, blackberries and so forth, continue to make location less relevant in a working world. Telework capitalizes on these advances, offering a broad range of benefits to employers and employees, and the public.